Returns & Exchanges
At Eufy, we stand behind our smart home technology with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you can return your undamaged product for a full refund within the specified timeframe.
Initiate Your Request
Contact our customer support team or visit our online support portal with your order number and the serial number of your device to start the return process.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label for your convenience.
Pack Your Device
Securely package the item in its original packaging, ensuring all accessories, manuals, and components are included to avoid any restocking fees.
Ship and Track
Affix the provided label to your package and drop it off at the designated carrier location; your refund will be processed within 7-10 business days after we receive the unit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing