Frequently Asked Questions

Everything you need to know about your Eufy smart home experience.

What is the standard shipping timeframe for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

Does Eufy offer a warranty on its electronic products?

Yes, we offer a worry-free warranty ranging from 12 to 24 months depending on the specific product category, covering any manufacturing defects.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Are there monthly subscription fees for Eufy security cameras?

One of our core advantages is that most Eufy Security products offer local storage, meaning you can enjoy advanced features without mandatory monthly subscription fees.

How can I track my order once it has shipped?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.